Problems with the Worldox indexer are probably the most common problems that users face. The symptom is simple: searches don’t work. This problem may be masked because files you have just used or Direct Access searches (which don’t use the index) may still work. However, as soon as an actual search fails (and you re-check it to make sure there was no mistake in the search terms), you have a problem.
Fortunately, this is easy to fix. Some reasonably savvy user, frequently the office manager, should be given access to your indexer. When you connect to the indexer, you will most often see one of two displays.
First, there is some kind of error screen, or the indexer is in the middle of an update. Exit out of the error screen or stop the update. Click the “Close Server” button then “Exit Server Mode.” Then re-launch the indexer (select Server | Start) on the menu.
Second, the indexer seems to be processing normally, but searches still don’t work. Stop the indexer (select Close Server | Exit Server Mode using the buttons at the bottom). Then click on Profile | Preferences on the top menu. Most likely the indexer will be listed as “off-line”. If so, check the “on-line” option. Do the same for Text. Start the indexer again (Server | Start).
The main cause for this sort of problem is that some “routine” maintenance or automatic updates were performed that disrupted the indexer. Automatic updates should be turned off on the indexer.