I’ve been upgrading a lot of my clients to Worldox GX4 lately. In the process of doing upgrade training (there are a LOT of new and exciting features), I try to take the opportunity to find out what problems people have been having, things they have always wanted to do but couldn’t figure out how, general frustrations with the software.
I have been amazed (and more than a little horrified) at how passive people are when it comes to making their software as productive as possible. In many cases there are features that take less than a minute or two to explain how to use that people have been frustrated because they couldn’t figure out – going on in some cases for years. In other cases, reviewing old features leads to the response “I didn’t know you could do that.” Or an IT department that has configured VPNs so that Worldox is basically unusable (ask: does it really have to be that slow?). Worldox is extremely configurable and it is rare that I have to tell people “no, you can’t do that” – unless there is a firm policy against a certain practice.
I, and I think most consultants, are happy to explain features to users who actually want to make an effort to get the most out of software. It only takes a second to ask, or to complain about why something doesn’t seem to be operating as well as it should. You will be amply rewarded by the increase in productivity. Don’t be afraid to ask. Remember: there are no dumb questions, only dumb answers.